Optimize Customer Experience (CX) through the strategic alignment of Internal and External IT Communications, Finance, and Operations:

Is a lack of access to the RIGHT information impacting your ability to provide a cohesive customer journey?

• Reframe your Contact Center to be the Centric strategic growth driver. Empower your agents & increase their Performance.

• Discover your CX Capability and Potential.

• Increase customer Loyalty and Engagement.

• Improve decision making.

• Mitigate and Reduce Risks.

• Increase Profitability.

• Achieve next level results.

  We provide intelligent integrated solutions to maximize the Customer Experience (CX). we leverage our Strategic Value Framework by aligning C-Suite and department missions to internal and external KPIs to demonstrate that improvement in CX yields improvement to the bottom line and creates sustainable customer lifetime value.

Our C-Suite Team of CIO, CISO, CFO, CXO and COO work with your team to implement our proven solutions. Our phased approach includes:

Current State Assessment:
Identify objectives, Analyze Strategic Plan, Review processes and workflows.

Desired State Design:
Define re-engineered state,  Align functions, Define metrics, Perform Gap analysis. Generate your transformation plan. 

Migration/Alignment Plan: 
Create migration plan, Design and prepare for implementation of plan, Designate implementation team & timelines/create accountability.

Implementation Plan:
Prioritize and allocate resources and budget. Align with strategic plan, execute transformation plan.

Proactive back checks & adjustments:
Identify & prioritize the Risks to implementation, mitigate highest Risks, Proactively backcheck mitigation strategies.

2XL: A Results Driven Solution Provider:
-Solutions through the holistically aligned lens of Internal and external customers, Finance, IT and Operations.

-Our AI integrated solutions are focused on maximizing your profitability with minimal workplace disruption.

-Our C-Suite team works with your team to provide unbiased, unfiltered and confidential insights.

-Your staff maintains their current focus and our staff supplements the organization getting to the Desired State.

Our Technology Partners: through our exclusive partnership with brooktrout solutions, We begin by providing An agnostic industry perspective, followed by Solution design engineers that customize your optimial solution. we bring industry and world class gartner group technology partners to your Project.

Schedule A Confidential Conversation